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[NL] Ordered before 17:15, delivered within 1 working days!

[BE] Ordered before 17:15, delivered within 1-2 working days!

Customer Service

Shipping Policy

Packages are sent via  PostNL. Shipments all have a Track and Trace code with which you can follow your package. You will receive the Track and Trace as soon as your package has been processed. Some locations of PostNL can be busy which can lead to delays. That doesn't happen often, but keep that in mind. You can find the delivery times for the Netherlands and Belgium here.

                                               



What are your shipping costs?

PostNL HOME
The higher the order value, the more discount on shipping.

 

 

PostNL Servicepunt
The higher the order value, the more discount on shipping.

PostNL Netherlands

Ordered before 17:15 on weekdays, delivered within 1 working days:
Posted on: Delivered on:
Monday Tuesday
Tuesday Wednesday
Wednesday Thursday
Thursday Friday
Friday Saturday
Saturday  Tuesday
Sunday Tuesday



PostNL Belgium

Ordered before 17:15 on weekdays, delivered within 1-2 working days:
Posted on: Delivered on:
Monday Tuesday - Wednesday
Tuesday Wednesday - Thursday
Wednesday Thursday - Friday
Thursday Friday - Saturday   
Friday Saturday - Monday
Saturday  Tuesday - Wednesday
Sunday Tuesday -Wednesday

 

 

Track and Trace

Shipment is expected, but is not yet in the sorting process.
The package has not yet been shipped and is still expected.

Shipment is at PostNL.
Package has been scanned by the deliverer and is taken to the sorting center.

Shipment has been sorted.
The package has been sorted in the sorting center and is ready to be shipped.

Delivery person is on the way.
The delivery person drive his route to drop off all packages. With the Track and Trace you can see approximately what time the delivery person will be with you.

What does 'Delivery is delayed' mean?
Something went wrong as a result of which PostNL the shipment is not according to plan could deliver. This very occasionally happens during unexpectedly large crowds.

Pick up your package at PostNL point.
Nobody at home? Then PostNL will bring your package to a PostNL point in your area. They will of course leave you a ticket. With the Track and Trace you can see where you can pick up your package. Bring your ID with you!



Lost track & trace code or never received it?

Send an email to Customer Service@snacksexpress.nl with your first name and email. We will resend the Track and Trace.

Has your package received the status 'Delivered' and nothing?
Then the package has probably been delivered to the neighbors. In that case, the postman leaves a card stating the address to which the package has been delivered. It is also possible that a housemate has accepted your package.
Isn't this the case? Send an email to customerservice@snacksexpressnl and we will initiate an investigation which may take 1 to 5 business days. PostNL will be addressed about this and will consult with the deliverer of the package.

 



 

 





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